Frequently asked questions

Yes. Every connection to MyGLP1App uses TLS encryption in transit, and everything you store is encrypted at rest with AES-256 by our database provider — this is always on, not a setting anyone has to turn on. Your data is also isolated at the database level: row-level security policies enforce that your account can only ever read or write your own entries, never anyone else's, independent of any application-level check. You can add optional two-step verification in Settings for extra protection on your account itself.

See the Security section of our Privacy Policy for more.

Your entries are private to your account. MyGLP1App has no friends, public-profile, or user-to-user sharing feature, and row-level security stops other users from reading your entries. The exception is one you control: if you create a report share link, anyone who has that link can view that report until it expires after 14 days or you revoke it. Our own admin tools show account status and feedback submissions, not your tracked health entries, and direct database access is limited to operating, securing, and backing up the service. A small number of infrastructure providers (hosting, database, email delivery) process data only as needed to run the service; they don't use it for their own purposes. See Service providers and disclosures in our Privacy Policy for the specific list.

No. We don't sell personal information or health data, and we don't use it for advertising, data-broker activity, or training advertising profiles. We disclose information only to the service providers needed to operate MyGLP1App, at your direction, or when legally required — never to third parties for their own marketing.

MyGLP1App requests only the permission needed to read your body-weight measurements from Withings — nothing about your activity, sleep, devices, or Withings profile. The OAuth credentials that let us sync are stored encrypted, using the same AES-256 approach described above, applied specifically to those credentials. You can disconnect Withings at any time from Settings; disconnecting removes the stored authorization and stops future syncing, but weight readings already imported into your history stay there unless you delete them yourself.

Yes, both from Settings, any time you like — no need to email us first, though we're glad to help if you'd rather. You can export a copy of your account and tracked data, delete individual entries, or permanently delete your account and its data.

If you have a Premium subscription, cancel it where you bought it (the Apple App Store, Google Play, or the website) before deleting your account if you do not want it to renew. Deleting the app or your MyGLP1App account does not cancel a subscription.

Free includes unlimited manual dose and weight logging, recent dose and weight history, basic progress and side-effect tracking, basic dose reminders, Privacy Lock, MFA, a complete machine-readable export, and deletion controls. Premium adds complete history, longer trends and projections, nutrition, hydration and exercise tools, visit preparation, private progress-photo capture and comparison, advanced sharing, integrations, and imports. If Premium ends, existing progress photos remain available to view, download, export, and delete. The purchase screen lists the benefits included at that time.

A one-month free trial is offered with either the monthly or annual plan only if you are eligible and you choose Premium and confirm the purchase. In the apps, the Apple App Store or Google Play decides eligibility; on the website, checkout shows it before you pay. Downloading the app or creating an account never starts a trial. The purchase screen shows your monthly or annual price and the price due after any trial. Unless you cancel before the trial or current billing period ends, your payment method is charged and the subscription renews automatically for the selected period.

In the installed app, open Settings and use Restore purchases if a prior purchase is not recognized. Use Manage subscription to open the Apple or Google account that processed the purchase, where you can review status or stop renewal. Cancellation ordinarily leaves Premium active until the end of the period already paid for; afterward Premium features stop while your data and Free access remain. A later restore or re-subscription can re-enable Premium without deleting your data.

If you bought Premium on the website, sign in there, open Settings, and use Manage subscription, or use the link in any receipt email. You can change plans, update your card, or cancel online without contacting us.

Premium belongs to your MyGLP1App account, not a device, so it works in the website and both apps wherever you sign in to the same account.

For store instructions, see Apple subscription support or Google Play subscription support.

For purchases in the apps, Apple or Google, not MyGLP1App, processes the payment and applies its refund rules and applicable law. A refund is not automatic when you cancel or delete your account. For a purchase made on the website, email support@myglp1app.com and we will handle the request under applicable law. Request an Apple refund through Apple's refund instructions or a Google Play refund through Google Play's refund policy. Email support@myglp1app.com if you need help identifying or troubleshooting the purchase.

No. MyGLP1App is a personal tracking and appointment-prep tool, not a medical device and not a source of medical advice, diagnosis, or dosing recommendations. Always confirm dosing changes and other treatment decisions with your prescriber.

MyGLP1App is owned and operated by MyGLP1App LLC, a Rhode Island limited liability company. It is an independent tracking app and isn't made by, or affiliated with, any medication manufacturer. It runs on Vercel for hosting and Supabase for authentication and the database, both mainstream infrastructure providers chosen in part for encrypting data at rest by default.

Send it through our Feedback form, or email support@myglp1app.com.